A curated luxury marketplace for high-performance outdoor saunas and cold plunges, offering expert technical guidance and professional concierge support for the discerning wellness enthusiast.

Frequently Asked Questions

Answers before you ask.

The most common questions about ordering, delivery, warranties, and site requirements. If you do not find what you need here, our concierge is one click away.

Ordering & Payment

Shipping & Delivery

Warranties

Technical & Site Requirements

Returns

Concierge Support

Still have questions?

Talk to our concierge.

No question is too technical. Our concierge can help with electrical load, freight access, site prep, and model comparison, with no pressure and no charge.

Answers before you ask.

How do I place an order?

What payment methods do you accept?

Can I change or cancel my order after placing it?

Is shipping really free?

How are these systems delivered?

What should I know about delivery access?

How long does delivery take?

Who provides the warranty?

How do I make a warranty claim?

Do I need an electrician?

What about water supply and drainage?

Can these go outdoors year-round?

What is your return policy?

What does the concierge do?

Can I get help choosing between models?

Talk to our concierge.