Customer Care
Shipping & Returns
Aura & Pine operates as an authorized dealer for the suppliers featured on our storefront. Because each supplier fulfills and ships their own products directly, shipping and return policies are set and handled by the supplier of record for your order. The policies below are reproduced from each supplier's published policy pages so you have them in one place, exactly as they appear at the source.
We're here, every step of the way
While the supplier of record manages fulfillment, freight, and returns for your order, our concierge team is always available to help you navigate the process. If you have a question about a shipment, need help initiating a return, or want us to advocate on your behalf with a supplier, reach out at any time. You are never on your own with an Aura & Pine purchase.
Select a Supplier
Orivon Wellness
The policies below are reproduced verbatim from Orivon Wellness's published policy pages. Orivon Wellness handles fulfillment, shipping, and returns for all Orivon products purchased through Aura & Pine.
Shipping Policy
Shipping Policy
Welcome to Orivon Wellness! We are committed to providing you with a high-quality shopping experience. Please read our Shipping Policy carefully to understand our procedures and your responsibilities regarding the shipment and delivery of your purchases.
Commitment
We are committed to providing full transparency regarding our shipping processes and any potential delays. You will be informed of the status of your order at every step of the way.
1. Order processing times
Orders are processed within 3-5 business days (Monday through Friday, excluding holidays).
You will receive a shipping confirmation email with tracking information once your order has been processed.
2. Shipping methods and costs
All shipping in the United States and Canada free of charge. For international orders, we charge a flat $2,999 fee. We use trusted shipping couriers to ensure that your products arrive at their intended destination quickly and safely.
3. Estimated delivery times
- Processing Time: 3-5 business days
- Transit Time: 15-60 business days
- Total Estimated Delivery Time: 18-65 business days
Orders placed before 5:00 PM EST will be processed on the same day. Orders placed after 5:00 PM EST will be processed the following business day.
4. Address changes
To request a change in the address of delivery, please contact our customer service team.
- Email: sales@orivonwellness.com
- Phone Number: +1 (418) 717-0912
We will do our best to accommodate your request. However, changes cannot be guaranteed once the order has begun processing.
5. Order Cancellations
Orders can be canceled if they have not yet been processed for shipping.
If you want to cancel your order, please contact our customer service team as soon as possible.
6. Contact Information
For any questions or concerns regarding our Shipping Policy or your order, please contact us:
- Email: sales@orivonwellness.com
- Phone Number: +1 (418) 717-0912
- Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM EST
Thank you for choosing Orivon Wellness. Your satisfaction is our top priority. We appreciate your business and look forward to serving you.
Note: This Shipping Policy is subject to change without prior notice. Please review this policy periodically for any updates.
Return & Refund Policy
Refund and Return Policy
At Orivon Wellness, we take pride in offering premium products designed for exceptional performance and durability. Your satisfaction is important to us, and we strive to ensure you are delighted with your purchase.
1. Returns and Refunds
Refunds are processed and will appear in your account within 30 days. If you need any help or assistance, do not hesitate to reach out.
1.1 Non-Defective Products
- All Sales Final: We only accept returns for defective products.
- Note: This policy does not affect your statutory rights under consumer protection laws.
1.2 Defective Products
If you receive a product that is defective or damaged, please contact us within 7 days of delivery to initiate a return or exchange.
- How to Contact Us:
- Email: sales@orivonwellness.com
- Phone: +1 (418) 717-0912
- Options: Upon verification of the defect, we will offer one of the following solutions:
- Repair of the defective item.
- Replacement with a new item.
- Refund of the purchase price.
Refund Processing Time: Refunds are processed and will appear into your account within 30 days.
2. Inspection Process
- Verification Required: All claims of defects must be verified by our team.
- What We May Request:
- Photos or video evidence of the defect.
- Additional details about the issue.
- Proof of purchase
- Next Steps: After reviewing the provided information, we will guide you through the next steps to resolve the issue promptly.
3. Non-Eligible Items
- Exclusions:
- Items damaged due to misuse, improper installation, or normal wear and tear.
- Products that have been altered or modified after delivery.
- Important: Such items are not eligible for returns, repairs, or refunds.
4. Final Sale and Exchanges
- Final Sale: All sales are considered final unless the product is deemed defective.
- Exchanges: We do not accept exchanges for non-defective products.
5. Legal Rights
- Statutory Rights: This policy does not limit or exclude any rights you may have under applicable consumer protection laws.
- Warranty: Any manufacturer's warranty that comes with your product is in addition to your legal rights.
Thank you for choosing Orivon Wellness. We value your business and are committed to providing you with exceptional service.
Note: This Refund and Return Policy is subject to change without prior notice. Please review this policy periodically for any updates.
Questions about which supplier fulfills a specific product, or need help with a return? Our concierge team will sort it out with you and the supplier directly.