Privacy Policy

Aura & Pine ("we," "us," or "our") operates the website at auraandpine.com (the "Site"), a marketplace for outdoor saunas, cold plunge systems, and related equipment. This Privacy Policy describes what information we collect, how we use it, and the choices you have. Aura & Pine is a J2 Holdings company.

We collect information in the following ways:

• Order information. When you place an order, we collect your name, email, phone, shipping address, and payment details. Payment is processed by our payment provider, Base44 Payments; we do not store full card numbers.
• Concierge inquiries. If you submit a concierge consultation request, we collect your name, email, phone, product interest, and the details of your inquiry.
• Trade applications. If you apply for a trade or B2B account, we collect your company name, contact name, email, phone, business type, and project details.
• Account information. If you create an account, we store your email and password (hashed). Account data is managed by the platform's authentication service.
• Usage data. We collect basic analytics about pages viewed and interactions to improve the Site.

• To process and fulfill orders, including coordinating freight delivery.
• To respond to concierge and support inquiries and provide technical fitment guidance.
• To review and respond to trade applications.
• To send order confirmations and transactional emails related to your purchase.
• To improve the Site, our product listings, and our buying guides.
• To comply with legal obligations and prevent fraud.

We do not sell your personal information. We share it only as necessary to operate:

• Payment processing. Your payment is processed by Base44 Payments (powered by Wix). Card data is handled by the payment provider under their own security standards.
• Suppliers and freight carriers. To fulfill your order, we share your name, phone, and shipping address with the relevant product supplier and the freight carrier responsible for delivery.
• Service providers. We use platform hosting, email delivery, and analytics services that process data on our behalf under appropriate data agreements.

The Site uses cookies and similar technologies for authentication, session management, and analytics. You can disable cookies in your browser, but some features of the Site may not function properly as a result.

We retain order and concierge records for as long as necessary to provide our services, honor warranties, and comply with legal and accounting requirements. You may request deletion of your personal data, subject to our obligation to retain records where required by law.

You may request access to, correction of, or deletion of your personal information. To exercise any of these rights, contact us at auraandpine@auraandpine.com.

We take reasonable measures to protect your information using the security infrastructure of our hosting and payment platforms. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

The Site is not directed to children under 18, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated policy.

For privacy questions or requests, contact us at:

Aura & Pine
auraandpine@auraandpine.com
(864) 865-9200